Report a Utility Damage

Underground Safety Board

Report within two hours if the utility damage was: 

  • To underground natural gas or hazardous liquid utility infrastructure 
  • To high priority underground utility infrastructure*
  • Caused an injury that requires treatment at a medical facility 
  • Caused a fatality 

Please have the following information available to the extent it is known:

  • Your contact information
  • The damage location
  • The type of subsurface installation
  • The approximate date and time the damage occurred
  • Whether there was an injury or fatality
  • Whether the damage caused a fire or evacuation
  • The type of tool you were using when you discovered the damage

Utility Infrastructure Damage Information Sheet:

Download our guide on how to report damaged underground utility infrastructure